1. What is your shipping policy?

We ship domestically across the U.S., including Non-Contiguous areas. For more details, please refer to our Shipping Policy.

2. What is your return policy?

Returns are accepted within 30 days if the item is unused and in its original condition. Refunds are processed after inspection. Please refer to our Refund Policy.

3. How can I contact customer support?

You can reach us via email at hi@primoscycles.com or call us at +1 626 346 6911. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM.

4. Do you ship internationally?

No, we currently only ship bicycles within the United States. However, if you really, really want one of our bikes, feel free to contact us and we’ll see if there’s a way to help you!

5. Is the Primos Dame tubeless-compatible?

Yes. For rimtape, keep in mind the inner rim width is 27mm.